1. We Are A Professional Dental Laboratory Based In Shenzhen,China. All Of Our Trained And Experienced Dental Technicians Allow For Us To Confidently Guarantee Our High Quality Products. Our Dental Laboratory Has Several Departments Which Consistently Produce Exceptional Quality Models, Waxing, No-Precious And Semi / High Precious Metal Finishes, Porcelain, Controlling .All-Ceramic ,Chrome Cobalt Dentures, Orthodontic
2. All Cases Are Custom Made To Adhere To Strict Quality Standards. We Check All Coming Impressions And Models First.And We Will Get Contact With Clients If There Is Any Problem For The Cases. And Every Leaders Of Each Department Must Check The Coming And Out Cases. All The Cases Must Be Strictly Checked By The Technician Director Before It’s Back To Clients.
3. Our Efficient Team Understands Your Important Deadlines. Most Cases Are Finished Within Our Standard 2 To 4 Day Turnaround, However Urgent Cases Can Be Catered For. All Cases Are Returned To You Via First Class Priority Air Freight Utilising FedEx, UPS Or DHL,Regardless Of Where You Are In The World We Can Get It Back To You Fast.
4. Due To Our Fast Turn Around Times; Expedient Communication And Proven Technical Knowledge Is Essential. We Are Available To Answer Any Questions To Ensure Confidence In Our Service Via A Number Of Communication Pathways.
5. All Of Our Materials Used Within Our Dental Lab Can Be Registered On Your Chosen Regulatory Register As Requested. Our Products Are Made Of The Highest Quality Using Trusted Global Brands Such As Bego, Argen, Vita, IVOCLAR, Emax, Valplast, SHOFU, Dentsply,Bredent.
6. If You Are A Dental Lab / Agent Or An Independent Dentist Looking To Outsource Your Lab Work, We Are Able To Cater For Your Needs. We Do Not Have Minimum Case Requirements And Offer The Same Care And Service To All Of Our Clients From Those Who Send Us 100 Cases Per Day To 10 Cases Per Month.
7. Due To The Nature Of Being A High Volume, Competitive Dental Lab, We Can Ensure Consistent Low Prices For All Of Our Customers. We Welcome Your Interest In Our Services And Look Forward To Developing A Business Relationship With You. Please Contact Us And We Will Very Glad To Give You Complete Disclosure Of Our Price List And Services.
8. We Are Locate In Shenzhen. China. Which Means We Are Very Near To Hongkong. All Parcels Which Takes More Time In The Customs Of China Will Be Able To Send To HongKong ( We Have A Hongkong Address For You To Send Parcels ). In This Way, We Could Get Parcels Earier. And You Will Get The Ready Cases Much Quicker.
A. Shipping
1. Check and prepare all required impressions and models to ensure they are suitable for shipment. Carefully fill out a Sunflower Shenzhen Dental lab sheet for each case and label clearly.
2. If this will be your first time sending lab cases to us and you do not have an international express air freight account, please email us and we will arrange a collection of your cases to be efficiently delivered to us on your behalf. If you are planning on sending shipments on a routine basis, please speak to your local FedEx, DHL or UPS representative who will gladly assist with setting up an account for you. Having your own account will make it easier for you to arrange fast and efficient collections in the future. Please speak to your representative about discounted routine freight rates. Sunflower Shenzhen Dental Lab covers costs for the return of all lab cases via first class priority shipping any where in the world.
3. Once the cases have been collected, please notify us and advise of the tracking number. We want to know where your cases are at all times so we can be sure to get them back to you as quickly as possible.
4. Once the cases have been completed, we will notify you with the return tracking number and a patient list of the enclosed finished cases.
B. Turnaround time
We understand your important deadlines and appreciate cases need to be returned on time. Once the cases have been delivered to our lab, we will contact you to confirm any queries. We endeavour to have most cases completed within 3 days, excluding travel to and from our lab. However more complex cases with multiple units may require an additional day or 2. If you have a specific urgent case, please inform us, we will do our best to arrange the finished work back to you as soon as possible.
C.Payment
An itemized invoice is released via email once the completed cases have been sent to you from our lab. A monthly statement containing each invoice number and charge. Full payment is required within one week of statement day. A monthly statement will be issued on or before the 5th day of each month
We accept payment through bank transfer and Paypal.